COLDEN HUMAN RESOURCES LTD
PRIVACY STATEMENT

 INTRODUCTION

• Colden HR Ltd is committed to protecting and respecting the privacy of all those who use our website and our services.

• In line with the EU General Data Protection Regulation (GDPR) it is important to us that our visitors and customers understand what personal data we collect or hold from you and how it will be processed.

WHAT PERSONAL DATA DO WE COLLECT & HOW DO WE USE IT?

• If you send us an enquiry via the website or call us directly, we ask for the following data with your consent:
  • Name
  • Company Name
  • Address
  • Phone number
  • Email address
  • Website address
• We use this data to communicate with you, respond to your enquiry and to send you our email newsletters.
• This data is used by our administrative support team and Managing Director and is stored on the Cloud server.
• All our devices are password-protected and protected with anti-virus and anti-malware software.
• Your data will remain on our computer system, and we will continue to contact you unless you unsubscribe to our newsletters or let us know otherwise.

• At times we may contact you directly about the services we can offer as we believe they are relevant to your business. In these instances, we will have collected your data (name, position, company address and email) from available public records (eg Companies House, google, yell.com).

• We may also contact you if you expressed an interest by following our account on social media or subscribe to our newsletter.

• We always endeavour to ensure that our communications are not intrusive and that we add value and make life easier. If you prefer not to hear from us, please let us know and we will remove our details from our database and cease communication.

• As a Colden HR Ltd Client we will hold, through consent and legitimate interest, the following data:
• Name
• Company Name
• Address
• Phone Number
• Email address
• Website address
• Bank details
• This data is used by our administrative team and Managing Director and is stored on the Cloud server. We are also required to keep your data in line with financial regulations
• Your data will remain on our computer systems, and we will continue to contact you unless you request us not to.
• You may unsubscribe to our newsletters by notifying us that you no longer wish to receive them.

• For those who work with us we ask for the following personal data:
• Name
• Address
• Telephone number
• Next of kin number
• DoB
• NI Number
• Bank Details
• This information is given with your consent, and we hold this information for legal and safety reasons and for us to be able to fulfil our contractual obligations.

• This data is used by our administrative team and Managing Director and is stored on the Cloud server. This information is shared with our accountants and HRMC.
• We retain your data in line with our legal responsibilities as your employer.

• When you first visit our website, we will ask for your permission to use analytical tracking software to monitor your activity on our site. This helps us to better understand how our site is being accessed so that we can improve our visitor experience and our customer service.

• This software is provided by Google Analytics which uses cookies to track visitor usage via your IP address. We will only use this if you give your consent when you first visit our website.

• Cookies are small, harmless files saved to the user’s computer’s hard drive that track, collect and store information about the user’s interactions and usage of the website.

• There are two types of cookies. Essential and non-essential.

• Essential cookies do not require consent as they are necessary to ensure the working of the site.
• Non-essential cookies refer to marketing and analytical cookies. If you grant permission, the software will save a cookie to your computer’s hard drive to track and monitor your engagement and navigation of the website each time you visit.

• Google Analytics uses your IP user address and tells us about the pages you have accessed and how long you stayed on these pages. It also remembers if you return to our website.

• When you first access our site, you will be asked about your preferences and will be able to decline the marketing/analytical cookies. If you do not grant permission, we do not receive this information.

• If you wish to block the use of cookies on your hard drive at a later date, you can select ‘cookie settings’ under the privacy settings in your browser options and add our domain name (www.coldenhr.co.uk) to the list of websites you deny access.

• Google Analytics provides information to us in an anonymised format (general summary rather than individualised) and this information is stored on the respective platforms.

• Google take your privacy very seriously. For further information, please visit http://www.google.com/privacy.html

• The data from Google Analytics help us to develop and improve our customer experience. If you choose to, you will have also consented to us receiving this data with the cookie consent policy.

• We take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of our website users and the personal information that we hold. Our website complies with all UK national laws and requirements for user privacy and uses a Secure Socket Layer (SSL) certificate.
• We have checked to the best of our knowledge that our website and hosting company have taken all steps possible to protect our site and data. The personal information you provide us with, and we collect is stored on the shared hosting provided by 20i Ltd. For further details please visit https://www.20i.com/legal/20i-ltd-privacy-policy
• To further protect the data we use, all our devices are password-protected and protected with anti-virus and anti-malware software and keep all hard copies secure.
• While we do take all applicable technical and organisational measures to safeguard your data, it is impossible for us to secure the whole internet entirely. As a user, it is your responsibility to acknowledge this and to understand that the personal details you give to us by your own choice across the internet are transferred at your own risk.

• Our social media engagement is subject to the customs and privacy policies of each social media platform. Social media may have their own tracking cookies in place.

• While we take great care to ensure the security and safety of our follower’s personal information it is up to the individual to use the platforms with due care and caution in regard to their own privacy and personal details.

• Colden HR Ltd will never ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as telephone or email.

• If we use social sharing buttons which help share web content directly from web pages to the social media platform in question, users do so at their own discretion. By default, some social media platforms shorten lengthy URL’s (web addresses) so that they look like this; http://bit.ly/wkDTpk18. These shortened URL’s can be prone to spam and hacking. Colden Human Resources Ltd cannot not accept any liability for damages/implications caused by visiting any shortened links.

THE RIGHT TO BE FORGOTTEN 

• We will always include a clear and straightforward opt-out method on all of our marketing email communication in the future with you so that you have an easy-to-follow route if you decide you no longer wish to be contacted by Colden HR Ltd. Upon this request, your details will be removed from the database.

YOUR DATA PROTECTION RIGHTS

• Your personal information is kept private and stored securely until a time it is no longer required, is no longer relevant or you ask us to remove your details.

• You may request a copy of the personal data we hold for you or ask us to amend or delete your details free of charge. If you would like to make a request, please email [email protected]

• We will respond to your request within 30 days providing you provide us with proof of identity if we deem it necessary.

QUESTIONS  ABOUT THIS DATA PRIVACY POLICY & UPDATES

• It is important to us that our visitors and customers fully understand the privacy implications and this policy aims to outline the obligations and requirements of the users, the website and the website owners as openly and transparently as possible. If there is an area you are unsure about, please do not hesitate to contact us so we can talk you through it.

• We will update this policy in response to legal, technical or business developments. This policy was last updated in March 2022.